1. Booking & Studio Policies

  • Session Duration: All classes are 50 minutes of deep work and intensity.

  • The Vibe: To maintain our immersive experience, please silent your cell phones upon arrival.

  • Safety & Hygiene: For a clean and safe environment, grip socks are mandatory for Pilates. We offer our signature grip socks for purchase at the front desk.

  • Studio Equipment: Please wear athletic gear without zippers or sharp details to protect our high-end equipment.

  • Personal Belongings: Snake & Twist is not responsible for lost or stolen items. We recommend leaving your valuables at home.

  • Content Creation: We love keeping our community fresh! Snake and Twist remains active with studio photography for social media. If you prefer not to be featured, just let us know.

2. Cancellations & Instructor Updates

  • The 12-Hour Rule: All sessions require a 12-hour cancellation notice. Any cancellation made after this window will be charged. No exceptions.

  • Real-Time Updates: For the most accurate and up-to-date schedule, please check our App regularly. Any last-minute class cancellations or instructor changes will be reflected there in real-time.

  • Class Scheduling: We value your workout. When booking, you are reserving a session, not a specific trainer. Instructors and classes are subject to change without prior notice.

  • Minimum Attendance: To guarantee the best energy, Snake and Twist reserves the right to cancel a class if only one client is registered. You will be notified via email.

3. Sales, Yoga & Amenities

  • Final Sale Policy: To maintain our high standards, all sales are final. This includes memberships, packages, and retail items. No refunds will be issued.

  • Yoga Essentials: A yoga mat is required for all classes. We offer Lululemon mats for rent (5€) if you don't bring your own.

  • Shower & Towels: If you wish to use our shower facilities, please bring your own towel or rent one at the front desk for 5€.

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